Terms & Conditions

Covid-19 Policy:

Our COVID-19 policies will always be in line with the most up to date Government guidance. You may be required, as a condition of entry, to comply with any COVID-19 regulations, restrictions and/or entry requirements imposed at the time of the concert by the event organiser or relevant authority.

Please check back for any further updates.

 

Bar Policy:

We have a number of bars onsite selling alcoholic and non-alcoholic drinks. SugarBeat operates the ‘Challenge 25’ policy. If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18.
We accept the following forms of Identification:

  • Current UK Passport
  • Current Driver’s License or Provisional License

Please enjoy alcohol responsibly.
Do not buy alcohol for persons under the age of 18, if you do you risk being ejected from the event.

 

Ticket Ts & Cs:

Purchase of a ticket signifies your agreement to our Terms and Conditions listed below:

E-Tickets are unique to each attendee & duplicate tickets will be refused.

Valid photographic ID is required upon entry to verify your E-Ticket and age. Suitable forms of valid photographic ID include your passport, driver’s licence and any official photographic ID. Photocopies are not acceptable.
Please adhere to the door opening and closing times (tickets will not be valid prior to or after these times).

SugarBeat Festival reserves the right to refuse admission & the Event Organiser accepts no responsibility for lost/stolen/damaged E-Tickets.
Any person attempting to enter the Event under the influence of drugs/ alcohol/ legal highs will be refused entry.

SugarBeat Festival reserves the right to conduct security searches from time to time, and to refuse admission to the ticket holder, or eject the ticket holder from the event should the holder refuse to comply with such security searches without a refund. The Event Organiser reserves the right to confiscate any item, which in the reasonable opinion of the Event Organiser, may cause danger or disruption to any other persons at the event or is one of the items not permitted in the venue as listed on the event website.

All tickets are non-refundable. Refunds are only considered in the event of a significant cancellation or substantial alteration and are the sole discretion of the Event Organiser. In the event of a venue change the Event Organiser will open a 21 day refund window from the date of announcement. In the event of cancellation, only face value of the E-Ticket (not the booking fee and/or additional fees) will be fully refunded, and you must claim your refund within the timeframe set out by the Event Organiser.